Given that it is so important that support is always available to those who find themselves in difficult circumstances, and the principle that if you can work, you should always be better off in work, should be upheld, I asked the Minister what steps have been taken to tailor Universal Credit to individual claimants’ needs. He explained that work coaches provide one-to-one support to all claimants, having received appropriate training giving them the ability to deal with claimants with a variety of characteristics. I went on to further ask about the key lessons that have been learnt as the system has been rolled-out, and what steps have been taken to address them. The Minister said that the ‘test and learn’ approach has allowed them to adapt the delivery of UC to support claimants more fully. For example, they have already abolished the seven-day waiting period, and introduced 100% advances; the landlord portal; and the flexible support fund is being used to cover initial childcare costs. These were significant steps forward in getting UC right, and came on the back of key lessons learned through the roll-out.